People always ask me, “What are you up to now?” In my last update about a year ago, I shared that I was closing the patient care side of my practice to focus on my consulting, writing, speaking and media work. I have had a productive and successful year with my writing for Impact Magazine and Girls Gone Strong, I have spoken at conferences and met many people all over the country who are doing fantastic work, I have had the privilege of serving as an APTA Media Spokesperson, I have assisted five business owners in starting their cash based practice, and I was fortunate enough to better get to know Ryan Klepps and Scott Hebert of Strive Labs.
I first met Ryan and Scott at PPS 2013 in New Orleans. They were impressive recent DPT grads who were venturing into the online space with a platform for home exercises and patient management. I followed their progress from a distance until we reconnected at WebPT’s Ascend Conference in September 2015. Listening to their presentation I thought, “Everything they are talking about is what I painstakingly did all on my own to connect and re-connect with my patients!” I immediately needed to know more about the way they had pivoted their business and developed a complete system for Patient Relationship Management.
Over a hilarious dinner that will live in infamy, I got to know not just their business, but also their personalities. Both Ryan and Scott are bright, hard-working, humble, and dedicated to our profession. They have built not only a business, but a culture around their company, Strive Labs. As we talked, I knew that I wanted to be part of what they were doing.
So, several hilarious dinners and outings later (shout out to Harry Potter World), I am absolutely thrilled to announce that I have taken a position with Strive Labs as Director of Brand Marketing. This position allows me to do exactly the type of work I am most passionate about with a group of co-workers I like and respect. That’s always been my dream!
If you have followed my writing for the past few years, you know how important patient-centered care is to me. I completely agree with Ryan when he says that “Patient engagement starts and ends with patient-centered care. “ By developing a relationship with our clients, we build trust, which enables them to feel comfortable sharing their goals, needs and wants. When clients share and we listen, magic happens.
I’m proud to join Strive Labs because our company is built on values such as transparency, honesty, and teamwork. When a company starts from such a foundation, it has the best chance of building great relationships with clients. And what we do is allow you to build great relationships with YOUR clients. The heart of our company is helping you create and retain loyal clients.
We are really excited to be the defining example of a Patient Relationship Management platform in the healthcare space. We look forward to connecting with you.